” This is actually the worst,” tweeted another customer, who said they lost not just 800 pictures but hundreds of dollars worth of paid presets.
” Ive talked with consumer service for 4+ hours over the past 2 days and just a minute ago they informed me that the concern has no repair and that these lost photos are unrecoverable,” complained one Reddit user who says theyve lost over 2 years worth of photo edits. The problems were identified by PetaPixel.
The pictures cant be recuperated, according to Flohr. The upgrade wont help anybody whos already been affected.
This isnt the very first time that company mistakes have actually caused user pictures to go missing out on: Canon took down its “image.canon” platform earlier this month after a storage concern resulted in the loss of some photo and video files. It ought to act as a pointer to everybody: back up your stuff.
” These lost images are unrecoverable.”
“We genuinely apologize to any consumers who have been affected by this problem,” Flohr composed.
For the previous 2 days, professional photographers have actually been publishing in a panic across Twitter, Reddit, and the Photoshop feedback online forums. They d downloaded Adobes newest update for Lightrooms iOS app, and unexpectedly, their presets and pictures were gone. Adobe has actually now confirmed the concern, and its also stated that the information are gone for great.
Adobe representative Rikk Flohr said sorry and acknowledged for the snafu in an online forum post yesterday. Flohr did not resolve the scope of the issue, though he mentioned that the problem only affected assets that were not synced to the Lightroom cloud. Per Flohr, the company has actually launched another upgrade “to prevent this problem from affecting additional clients.
