Sony apologizes to customers for PlayStation 5 pre-order fiasco – New York Post

The Japanese video gaming giant said that it will make more stock available for preorder “over the next couple of days,” and stated that more consoles will be readily available to buy “through the end of the year.”

Sony asked forgiveness over the weekend for the messed up rollout of PlayStation 5 preorders which saw some merchants make the game console readily available earlier than others, frustrating excited fans intending to ensure a release-day delivery.

Undoubtedly, the need was so strong that Amazon emailed customers who had effectively played a preorder that they might not have their PS5 provided on its Nov. 12 launch date.

” Lets be sincere: PS5 preorders could have been a lot smoother,” Sony stated in a tweet which got more than 165 thousand likes and almost 40 thousand retweets. “We genuinely excuse that.”

Preorders of the next-generation video game system were expected to start on Sept. 17, many retailers in the United States and UK made their stock available on Sept. 16, triggering a free-for-all which led the likes of Walmart, Amazon and GameStop to likewise jump into the fray a day early. Stock offered out within hours, and gamers who tried to protect their PlayStation on Thursday discovered themselves out of luck.

Shares of Sony were down 1.6 percent Monday morning, at $77.70.

Xbox, which is likewise releasing a new console to contend with PlayStation this holiday season, will start taking preorders on Tuesday.

Sony recently announced that PlayStation 5 will retail for $499. A less expensive, all-digital edition of the gaming system, which does not include a drive and can just play downloaded software, will retail for $399.

” You may not get this item on the day it is released due to high need,” Amazon stated in its email, which dozens of purchasers shared on Twitter. “Well make every effort to get the item to you as quickly as possible when released.”