Amazon reveals brand-new cordless earbuds, Echo Buds, at an event in Seattle on Sept. 25, 2019.
CNBC|Todd Haselton
” We just recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case. Out of an abundance of care, we launched an over-the-air software upgrade that addresses this potential concern,” an Amazon spokesperson told CNBC.
Amazons site states the Echo Buds run out stock up until Aug. 15. If that hold-up may be related to a hardware upgrade, the business didnt state.
The Echo Buds were launched in fall 2019 and compete with Apple AirPods. They provide fast access to Amazon Alexa, included their own charging case and feature Bose noise reduction. The e-mail to consumers says a software update addresses the “potential security risk” and “improves the long-term performance of Echo Buds batteries.”
Amazon on Wednesday sent out an email to individuals who acquired its Echo Buds headphones cautioning them to update their software. It stated in “really rare cases” the earphones can overheat while charging.
Heres the complete e-mail Amazon sent customers and guidelines on how to upgrade if you own a pair of Echo Buds:
We are writing to inform you about an essential software application upgrade for your Echo Buds.
The safety of our customers is our top priority. We recently figured out that in very unusual cases it is possible for Echo Buds to get too hot while in the charging case. Out of an abundance of care, we have launched a software update that addresses this prospective safety danger and improves the long-lasting efficiency of Echo Buds batteries.
Applying the Software Update
When your Echo Buds connect through Bluetooth to your phone and the Alexa app, you will immediately receive the update.
To confirm the upgrade:
The Echo Buds were released in fall 2019 and compete with Apple AirPods. The email to consumers states a software update addresses the “potential security threat” and “improves the long-lasting performance of Echo Buds batteries.”
· Confirm that your gadget is running software variation 318119151 or greater.
To validate the upgrade:.
· Open the lid of the case with the Echo Buds inside and confirm that they are connected to Bluetooth on your phone and the Alexa app.
The Echo Buds group.
· Confirm that your Echo Buds are Bluetooth linked to your phone.
If you bought this product for somebody else, please notify the recipient instantly and supply them with this information. We regret any inconvenience this might trigger and thank you for taking the time to validate you received the software upgrade. Please contact us at https://www.amazon.com/contact-us if you have concerns about how to apply the upgrade.
· Choose “Echo & & Alexa “then” Echo Buds “. · Confirm that your gadget is running software application variation 318119151 or
· Check that the software application variation is 318119151 or higher, following the guidelines above.
· Choose “Echo & & Alexa” then “Echo Buds”.
· Open the Alexa app and select “Devices” in the bottom.
· Check that your Echo Buds and case are at least 30% charged.
· Open the Alexa app and choose “Devices” in the bottom right.
· Download the current variation of the Alexa app on your phone.
We just recently determined that in really uncommon cases it is possible for Echo Buds to get too hot while in the charging case. Out of an abundance of care, we have launched a software application upgrade that addresses this potential security danger and improves the long-lasting performance of Echo Buds batteries.
To register your gadget, please:.
· Scroll to the “About” section at the bottom of the page.
Amazon likewise stated clients who did not register their devices require to follow these instructions:.
· Activate your Echo Buds in the Alexa app by selecting “Devices” in the bottom right, then “+” on the top right of the screen, followed by “Add Device” >>” Amazon Echo” >>” Echo Buds”, then follow the prompts on the screen.
· Open the Echo Buds case (guarantee both buds remain in the case).
Sign up for CNBC on YouTube..
· Confirm that your Echo Buds are Bluetooth connected to your phone.
· Close the case cover with the Echo Buds within, and keep within Bluetooth series of your phone for 30 minutes.
· Close the case lid with the Echo Buds inside, and keep within Bluetooth range of your phone for 30 minutes.
· Open the Echo Buds case (guarantee both of your buds remain in the case).
· Check that your Echo Buds and case are at least 30% charged.
· Open the cover of the Echo Buds case (ensure both buds remain in the case).
· Confirm that your Echo Buds are Bluetooth linked to your phone.
Regards,.
higher.
· Choose “Echo & & Alexa “then” Echo Buds “.
