” A very little number of Nest thermostat users are experiencing a known issue with the Wi-Fi chip that causes remote connectivity problems. This does not impact the thermostats capability to control the clients heating & cooling system in the house, but does affect the users capability to manage the thermostat from another location,” a Google representative tells The Verge. “If a user sees this mistake and it cant be solved through troubleshooting, they are triggered to get in touch with customer support for support and will be issued a replacement device.”
Controlling the temperature level of your home with your smart device when youre out of the home or away from the physical device is basically the sole selling point of the Nest thermostat. So that makes this a quite major issue, even if you still can by hand change the temperature on the device itself. Google states its mindful of the issue and that its now offering replacements to owners of the device who can not resolve the concern through basic reset treatments.
Its still not entirely clear where the issue comes from. Some users in the online forum threads have actually said Googles support channel is pointing the figure at a current update that handicapped the devices Wi-Fi chip, however Google itself isnt saying. Either way, the company is minimizing the severity of the w5 mistake by recommending standard troubleshooting can resolve it, when in truth it sounds as if some gadgets are just plain broken now and can longer make use among Nests trademark functions. The fact that Google needs to outright replace some of these thermostats is a bit worrying, thinking about a thermostat is not something you generally desire malfunctioning.
Some users of Nest thermostats can no longer manage the gadgets from another location, and the problem is requiring Google to replace the gadgets entirely if otherwise standard troubleshooting stops working. The problem, which began turning up on Nest online forums as early as last November and racking up more than 200 reactions, is understood as the “w5 mistake,” and it disables push-button control of the businesss thermostats.
