Google is quite conscious that some Nest thermostats are suffering from a “w5 error” that prevents them from linking to WiFi, according to Android Police. In a declaration sent out to the publication, the tech giant called the problem “a recognized issue” with the thermostats WiFi chip. If the error cant be resolved through troubleshooting, it also assured to issue replacement gadgets.
Since of the w5 error since at least November 2019, nest owners have actually been grumbling about being unable to establish remote connection with their devices. In this Google Support thread, users reported that affected gadgets cant spot WiFi networks at all and that soft, difficult and factory resetting didnt work. Some think that the mistake implies their WiFi chip is fried, and some stated their problem began after setting up a software upgrade.
Google will replace Nest thermostats affected by w5 WiFi error – Engadget
