The mistake, which has been turning up because November on ongoing forum threads, will not end on actual control over your thermostat, but simply the ability to control it from a smart device or smart speaker. While its nice to understand this issue will not entirely wreck your A/C, it does essentially break the biggest selling point of the item.
Googles Nest thermostats make it easy to manage the temperature of your house from another location, however that all depends on a wireless connection. Over the previous few months, some Nest owners have experienced a “w5” mistake with wi-fi which cuts off all remote connections.
For some users, this problem can be repaired through a basic reset or other troubleshooting procedures. For others, the known hardware with the internal Wi-Fi chip needs a complete hardware replacement– which Google will attend to complimentary after a consumer contacts support. Google discussed to The Verge:
Reports of this issue have actually turned up most in recent weeks than previously, suggesting that a recent Nest update might have caused the “w5” mistake for more users. Android Police noted some cases where the issue appeared “immediately” after an upgrade.
If youre having this problem, get in touch will Google support and also leave a remark below letting us know whether a reset fixes the concern, or if you wind up getting a replacement.
A really small number of Nest thermostat users are experiencing a recognized issue with the Wi-Fi chip that causes remote connection concerns. This does not affect the thermostats ability to manage the consumers cooling and heating system in the home, but does affect the users capability to manage the thermostat from another location. They are prompted to contact customer support for support and will be issued a replacement device if a user sees this error and it cant be solved through troubleshooting.
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A really small number of Nest thermostat users are experiencing a recognized problem with the Wi-Fi chip that causes remote connection concerns. This does not impact the thermostats capability to manage the clients heating and cooling system in the home, however does impact the users ability to manage the thermostat remotely. If a user sees this error and it cant be fixed through troubleshooting, they are prompted to contact customer assistance for help and will be released a replacement device.
